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Latest news, insight & opinion from CCA

 

CEO's Blog

Weekly blog from Anne Marie Forsyth, Chief Exec of CCA

Only the lonely

How was Blue Monday for you this week? Such was the media attention about the third Monday in January being the most depressing of the whole year, that we felt compelled to have a miserable day.Critics argued that such a focus placed people coping wi...
19/01/2018
Anne Marie Forsyth, CEO, CCA
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Only the lonely

How was Blue Monday for you this week? Such was the media attention about the third Monday in January being the most depressing of the whole year, that we felt compelled to have a miserable day.Critics argued that such a focus placed people coping wi...
19/01/2018
Anne Marie Forsyth, CEO, CCA
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The results are in...

Hands up those that have set resolutions for change this year? Whether business or personal, most of us try and make positive changes as we start a new year. As we end the second week of 2018, the halfway point for those committed to a month of dry ...
12/01/2018
Anne Marie Forsyth, CEO, CCA
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The end is nigh!

Predictions and resolutions are in vogue as we slowly resurface after the festive break. It’s hard to avoid those determined ‘I will get fit/give up the carbs/find a new career/reinvent myself’ when all around us, adverts have swit...
05/01/2018
Anne Marie Forsyth
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Silent day, silent night

Standing on a packed London underground train last week I was drawn to a poster advert from Age UK, highlighting the plight of a million or so lonely elderly people, some of whom don’t have any human contact for up to 6 days at a time. Not for...
15/12/2017
Anne Marie Forsyth, CEO, CCA
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Latest Research

CCA Research Compendium 15/16

CCA Research Compendium is an essential reference source for customer contact professionals.
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Media

CCA CEO Anne Marie Forsyth was involved in a radio day with Salesforce talking about new consumer research they have just conducted with YouGov which shows that customer attitudes to service are actually improving. We talked to a range of stations up and down the country all of whom were enthusiastic and encouraged by the findings.

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Guest Blog

Shine a light...

Each week there is something in the news about disgruntled customers. Citizens Advice announced their findings around who’s winning and losing the customer service battle ratings amongst the energy firms. The research stated that while price i...
24/03/2017
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Weekly Spotlight

Building a bridge ?' what you need to know to communicate better with your customers

When people talk to people, it’s simple: a short text, a quick chat or even a few emojis get the point across. But when businesses talk to people, the experience can get complicated. A new report from CCA Annual Gold Partners Twilio, shares co...
29/11/2017
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