CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.