2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
This research project, in association with KCOM, focuses in on how we are adopting digital technologies to transform our customer contact experience. Areas of attention include: - The potential barriers preventing organisations from being more digitall