Upcoming events from CCA


Reimagining service for the new world

COVID-19 has accelerated digital adoption, changed the way we work, and pushed the global economy into recession. With much talk of the 'new normal', how do we decide what to believe and what to discard, when it comes to designing our organisations for the future?

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CCA Annual Convention

CCA Annual Convention is the most important gathering of customer service professionals in the UK.

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