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Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
What's On
Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
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Remember when call centers were separate areas of your business with their own location, culture, and communication tools?
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For you, your staff, and your customers.
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
Career Ready, a social inclusion and mobility charity whose vision is that every young person progresses to a positive post-school destination and is able to prosper in the world of work.
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer.
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Rising fuel costs, energy price increases, food costs soaring, inflation, increased interest rates.... the list of goes on. The result? The volume of vulnerability is growing fast. The CCA Coffee Club meets every other Friday bringing together senior exec
Grand Opening to welcome community leaders, clients and company brand ambassadors
Hear from accomplished digital experts and examples of leading brands who have delivered smart digital options for customers without the daunting prospect of implementing a full digital rethink.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
CCA is delighted to announce the companies and individuals shortlisted for 2022's prestigious Excellence Awards.
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Since February 2021, the CCA network has been working tirelessly with more than 200 senior executives from over 70 leading service and CX brands across the UK & Ireland, collaborating, consulting and challenging what future service and CX will be as we wo
A Matter of Perspective: Shifting Customer Expectations
ICYMI Our World of Work is Changing
Let's Talk About Leadership...
#Reset - Customer Service in 2025
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Making decisions in an age of chronic uncertainty.
The business process outsourcing (BPO) market continues to grow apace.
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
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