An all inclusive membership providing access to the full range of CCA products and services. Engagement at this level includes an exclusive invitation to join CCA Industry Council Leadership Forum - an independent forum providing access to the latest thinking, real-time benchmarking and thought leadership research for senior executives working in customer service delivery and customer management. Platinum membership includes access to all CCA special interest groups and subscription membership for up to 10 sites.
Premium membership providing access to CCA special interest groups including HR and Training Forum, Customer Engagement Network, Women in Leadership, Digital Transformation Forum, BPO Users and BPO CEO Forum. Gold membership also includes subscription membership for up to two individual centres.
Includes access to the Customer Engagement Forum including the one day MBA Programme for Customer Experience plus one additional special interest group. The Customer Engagement Network has 40+ members, with each participant accessing leading case studies, intra group benchmarking as well as more strategic presentations and discussions. The next MBA Session will be hosted in Edinburgh on 24 May. Silver membership includes subscription membership for one site. Silver membership includes subscription membership for one site.
CCA programme of activities for 2016 includes access to a range of forum, supporting engagement of colleagues across the wider business.
If you are interested in being a part of CCA and signing up to one of our membership packages please contact the team who will diary a call to discuss your requirements.