What's On

Latest news, insight & opinion from CCA

The key drivers to service success

Public sector efficiencies are high on the agenda for government agencies. Offering essential services to citizens and at the same time balancing austerity measures whilst trying to improve the customer experience is a task that many of us would thin...

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7+7x7+7√∑7-7

This easy to get wrong little sum, has been perplexing lots of puzzle lovers. It’s an old one but recently been doing the rounds online. On a recent Which? twitter feed only 28% polled got the right answer by the time I contributed. Ho...

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Immortal Memory and Abiding Wisdom

You don’t have to be Scottish to celebrate the beauty and the wisdom inherent within the writings of Robert Burns. Yesterday, people worldwide toasted the immortal memory of a man whose words still resonate 259 years after his birth. ...

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Only the lonely

How was Blue Monday for you this week? Such was the media attention about the third Monday in January being the most depressing of the whole year, that we felt compelled to have a miserable day. Critics argued that such a focus placed people c...

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Only the lonely

How was Blue Monday for you this week? Such was the media attention about the third Monday in January being the most depressing of the whole year, that we felt compelled to have a miserable day. Critics argued that such a focus placed people c...

Read more

The results are in...

Hands up those that have set resolutions for change this year? Whether business or personal, most of us try and make positive changes as we start a new year. As we end the second week of 2018, the halfway point for those committed to a month...

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The end is nigh!

Predictions and resolutions are in vogue as we slowly resurface after the festive break. It’s hard to avoid those determined ‘I will get fit/give up the carbs/find a new career/reinvent myself’ when all around us, adverts h...

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Silent day, silent night

Standing on a packed London underground train last week I was drawn to a poster advert from Age UK, highlighting the plight of a million or so lonely elderly people, some of whom don’t have any human contact for up to 6 days at a time....

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Just an illusion

Trying to locate Trip Advisor's number for one restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly fro...

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Just an illusion

Trying to locate Trip Advisor's number for one restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly fro...

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Just an illusion

Trying to locate Trip Advisor's number for one restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly fro...

Read more

Just an illusion

Trying to locate Trip Advisor's number one rated restaurant in London in November proved a conundrum for would be customers, the restaurant simply didn't exist. The whole rouse was the brainchild of Oobah Butler, who got the idea partly f...

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170 days and counting

No, it’s not Christmas which is scarily only 23 days away! It’s another coming of sorts, the new GDPR or General Data Protection Regulation to be launched May 2018. The new regulation replaces the 1995 Data Protection Act, which ca...

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Confused? You don't need to be

Most of us will have listened to at least some of Philip Hammond’s budget - only 6 months since the last one but delivered in a challenging new world post snap election, whilst still wading through Brexit. It was the usual balancing act of ...

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Feeling good in a changing world

With over 40 speakers addressing CCA Convention over the last two days, there was certainly no shortage of analysis, wisdom and experience to keep delegates entertained. Davis cup coach Leon Smith reminded us that teams are made up of divas an...

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Generation Mute

Research reported earlier this week from Ofcom suggests that the younger generation is falling silent! A survey by the regulator has found a new ‘generation mute’ where only 15% of 16-24 year olds consider phone calls as the most i...

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Trust me....

News this week focused on the erosion of our trust in online platforms like Twitter and Facebook as more than 50% of us believe that as sources of content and news they are unreliable. Interestingly, our respect and trust in more traditional...

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