Hundreds of senior customer executives from leading public and private sector brands gathered yesterday for the 2024 CCA Global Awards to celebrate and recognise achievements in customer service excellence.
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Latest News
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
Fexco achieves CCA Global Accreditation for Customer Experience©, reaffirming their steadfast commitment to excellence and innovation in serving individuals and businesses worldwide. Fexco proudly earned its initial CCA Global Accreditation© in 2005.
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CCA Global is proud to announce that One Vision Housing, part of the Sovini Group has once again achieved CCA Global Accreditation for Customer Experience©
Forget chatbots, generative AI is here. This groundbreaking technology creates human-quality text, images, and code - and it's transforming customer service. Download our report to discover the reality of AI adoption, its potential to enhance experiences,
Customer experience is king, but can your in-house team handle it all? This article explores why outsourcing customer service is no longer a nicety, but a 'must-have' for success.
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