CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
New research launched today - The Futre of Work and Automation in CX
CCA unveils the shortlist of finalist for 2019's Excellence Awards