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Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
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CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
This week the PM danced her way to her closing speech at the party conference accompanied by Abba’s Dancing Queen; surprising those who are used to seeing a more serious and austere leadership style. It raises questions about her motivation...
If youâ?Tre on the lookout for happiness, then you may wish to consider relocating to Rushmoor in Hampshire which this week has been found to have the happiest residents in the country. According to a report published by the Office for Nation...
Are you fed up with the number of choices you have to make every day? According to an article this month by Henrietta Thompson, editor at Wallpaper magazine, we make a staggering 35,000 conscious decisions a day! It perhaps explains why we ar...
The first leaves fluttering from the trees and a decidedly chillier feel to the air means the long hot summer is coming to an end. Many first-year students are starting back at colleges and universities around the country, finding their feet ...
The views flying from Glasgow to London this week gave a clear view of the coastline on a beautiful autumnal day. The kind of view that leaders often wish they had. Uncluttered, clear, static, everything in its place – the higher you get th...
Fire up the grill and roll out the cheese board, dairy and red meat are back on the menu according to an international study from Hamilton University, Ontario which suggests eating around twice as much as UK health officials advise. The study...
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I’m sure most of us at some stage have been fobbed off with the old adage, ’the cheque is in the post’, but this week the airline Ryanair reached new lows when it was revealed that it had been sending unsigned compensation chequ...
Tension has been mounting over the last couple of weeks as exam results are revealed for senior school students and also in higher education. It’s a fraught period usually accompanied by the irony of sunshine and supposed carefree holidays....
Whether you are a sports fan or not, you’d be hard-pressed to not be enthralled by the performance of the outstanding athletes at the European Championships over the last week or so. From the pool to the velodrome, the athletics track and t...
It’s that time of year again when politicians, journalists and many of us up and down the country are on holiday so lots of facts, figures, research and silly stories fill up our news channels. Who knew that a few glasses of vino could stav...
They say human attention is the most precious commodity in the 21st Century, according to David Mattin, head of trends at trendwatching.com. I read this on the BA business magazine this week travelling from London; my full attention was on fascin...
Those of you who know me will be surprised if I mention football; despite living in a male family with football mad sons and husband, it’s not a subject I know too much about! The England team performance against Columbia got me thinking ab...
With trainline tracks too hot for trains to travel, and June temperature records being broken, it’s fair to say the heat is definitely on. For some it’s a blissful antidote to a long grey winter, for others it’s just too hot to ...
The glorious summer sun has provided some welcome relief from wall to wall Brexit news - it’s too nice to sit indoors and the barbecue beckons. I’ve even been saved by my iPhone glare making it hard to read in the sun - a sort of summ...
An article in The Times on Tuesday this week caught my eye, reporting that the IQ of young people has begun to fall, after rising steadily since the Second World War. According to the first authoritative study of the phenomenon, the decline, whic...
When Elaine Wyllie, headteacher of St Ninian’s school in Stirling came up with her one mile a day run for all children, regardless of weather, and with no need to change shoes and kit, she didn’t understand how such a simple idea...
When we think of lottery winners we tend to think of them buying Lamborghinis, yachts and opulent villas in sunny shores. However, according to Camelot’s national millionaires report winners are shunning expensive material items to...
I recently returned from a trip to Canada, visiting Ottawa then Toronto with various meetings about the expansion of the latest version of CCA Global Standard©. Ottawa, isof course, the understated capital of Canada; a vibrant city...
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