What's On

Latest news, insight & opinion from CCA

Heroes and Zeroes

Last week seems like a year ago, and things that seemed unimaginable only a month ago are now part of our normal daily lives

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COVID-19: Week 2 - Views from the CCA Network

Many frontline agents are experiencing huge anxiety around leave allowances. In response, many businesses are updating and swelling leave policies in order to accommodate agents during the pandemic and cover not only sickness leave but allowances for self

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The Digital Game

One of our most challenging issues will be best supporting front-line managers whose responsibilities are very different from what they set out to be.

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