20 Years Leading the Way in Customer Service Excellence

CCA Excellence Awards are the most highly coveted and respected accolades in our industry.  


Each year in November, individuals and teams who have achieved extraordinary success or shown extraordinary leadership, passion and commitment, are recognised through the Excellence Awards programme, at the prestigious social events which form part of CCA’s Annual Convention. 

This year Convention takes place on 15th-16th November at the Hilton Hotel, Glasgow.  To complement two days packed with education, best practice and thought leadership, there’s a glittering VIP Reception on the evening of 15th November, and the black-tie Gala Dinner on 16th November. 

Excellence Awards Categories 2017

Submissions are invited for this year’s Excellence Award categories. When you are ready, all applications must be made online via the CCA Award Entry Portal. In the meantime, consider which categories or awards you’ll focus on, and which teams or individuals you can put forward. 

The Innovation Awards cover best practice and innovation in process, procedure and technologies and cover many categories including social media, digital, BPO and training.

The Best Customer Experience Centre of the Year Awards recognise corporate achievement. As well as a ‘Best Overall Customer Experience Centre of the Year’, awards will be made by industry sector:

  • Automotive, Travel & Commercial Services
  • Hospitality, Leisure & Retail
  • Financial Services – Banking & Investment and Insurance
  • Government, Local & Central Public Sector, Not for Profit & Charity
  • Utility and Telecoms
  • Business Process Outsourcing

The Inspire Awards recognise individuals who excel. As well as an ‘Overall Inspire Award of the Year’, this category includes awards for Professional (Agent, Team Leader, Support Professional), Manager and Team of the Year, and an award for Corporate Social Responsibility.

The Leadership Awards are a little different. They are nominated by CCA from within the community of CCA. There are four Leadership awards:

  • Women in Leadership
  • Emerging Leader Award (open to CCA Industry Council only)
  • Director of the Year Award – Operator
  • Director of the Year Award – Supplier

Excellence Awards Pricing:

Members: £200+ VAT for up to 3 submissions, £50 per additional submissions

Platinum Members: FREE for up to 3 submissions, £50 per additional submissions

Non-members: £400+VAT for up to 3 submissions, £100 per additional submission

Key Dates

23rd February - CCA Excellence Awards Workshop (London)

23rd March - CCA Excellence Awards Workshop (Glasgow)

9th June - Deadline for all entries

21 August - Excellence Awards Shortlist Announced

September - October - Verification calls carried out with shortlisted candidates

15th & 16th November - CCA Annual Convention (Hilton Glasgow)

16th November - CCA Gala Dinner and Excellence Awards Ceremony (Hilton Glasgow)

More info

For more information on CCA Excellence Awards Programme please get in touch