Our Vision, Our Values

We are passionate about customer service. In collaboration with our members, we develop products that assist organisations, in all sectors of the economy, embrace the value of customer contact across every communication channel. Understanding the needs of our profession and responding to the challenges of delivering a great customer experience is what matters most to CCA.

CCA Convention 2016: Digital Social Mobile 16-17 November

We have now launched our website for CCA Convention 2016 where you can see full details of the event, be a part of it at:



CEO Blog


Walking the walk and talking the talk

This week the National Autistic Society let shoppers in Glasgow experience what it is like to be autistic in a crowded area, using augmented reality glasses. It's part of a nationwide campaign to raise awareness of life with autism from those with th...

Believe In Better...

This is of course the strapline used by leading entertainment company Sky, providing a focus for them in content creativity, customer, employee and stakeholder engagement. It was certainly visible at our final 2016 CCA leadership forum on Wednesday, ...

The balancing act

Back in 2013 Richard Branson said, 'Business is simply making other people's lives better. If you have an idea where you think you can do this, then you have a business. Just try and make it work'. These words are powerful motivational ones indeed, a...
Read more in our blog section

Upcoming events

October 2016


November 2016


Find out more in our events section

Latest Activity

The Digital Advantage

CCA Global and ITN Productions Cross The Digital Divide

Watch the preview video


Why CCA?

Contact the Team to find out more