Our Vision, Our Values

We are passionate about customer service. In collaboration with our members, we develop products that assist organisations, in all sectors of the economy, embrace the value of customer contact across every communication channel. Understanding the needs of our profession and responding to the challenges of delivering a great customer experience is what matters most to CCA.

CEO Blog

20/01/2017

All shook up....

This week the BBC were interviewing residents in Tupelo, Memphis, home of Elvis, ahead of Donald Trump’s inauguration today. Reactions were mixed but there was huge excitement from the young brass band who were practising furiously ahead of th...
13/01/2017

Time to care?

The party's over as they say; Christmas trees down, waistlines up, credit card bills up, bank balances down; is it any wonder that we all get a bit gloomy in January especially if 'the new you' hasn't quite materialised and resolutions have been resi...
06/01/2017

What is... is

We are used to New Year messages from politicians; this year we heard great intentions from Theresa May and other world leaders. From North Korea an interesting message was broadcast from leader Kim Jong Un; a surprisingly contrite resolution to serv...
Read more in our blog section

Upcoming events

February 2017

Excel London
01/02/2017
Hear CCA CEO, Anne Marie Forsyth present at Oracle's Modern Business Experience, being held on 1-2 February 2017 at the ExCeL centre, London.

WEBINAR
09/02/2017
In this webinar you will learn how you can empower your agents to close cases faster, drive loyalty and increase core metrics in your organisation.

London
23/02/2017
Want to be a winner in 2017? Let us help you prepare and plan for your Excellence Awards submissions - join us in London on 23 February or Glasgow on 23 March for a CCA Excellence Awards Workshop. A full agenda will be published soon - Click here to book your space. Member rate: 295 + VAT per person.

March 2017

CCA Global, Glasgow
02/03/2017
This interactive workshop, in association with Oracle will include: hands-on experience of mapping customer journeys; use of maps to diagnose customer experience issues and identify opportunities; designing experiences that meet your customer expectations and deliver business value.

Glasgow
23/03/2017
Want to be a winner in 2017? 23 March - Glasgow Let us help you prepare and plan for your Excellence Awards submissions - join us in London on 23 February or Glasgow on 23 March for a CCA Excellence Awards Workshop. A full agenda will be published soon - Click here to book your space. Member rate: 295 + VAT per person.

Find out more in our events section

Latest Activity

The Digital Advantage

CCA Global and ITN Productions Cross The Digital Divide

Watch the preview video

 

Why CCA?
Testimonials

Contact the Team to find out more