What's On

Latest news, insight & opinion from CCA

COVID-19: Week 6 - Views from the CCA Network

There has been a shift in channels where organisations are encouraging customers via websites and IVR to use digital services rather than call. The success of this is being evidenced by volumes below forecast and a greater uptake on services via Apps and

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Digital-driven CX - Infographic

Steering your customer experience strategy into the future. Our new research highlights the reasons why organisations can no longer afford to ignore the impact of digital transformation.

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Recruiting the Future Workforce

Recruitment can be a costly exercise and guaranteeing your investment in sourcing the right candidates pays off, can be a major challenge. This research examines the practices of a wide range of organisations to determine their approach and future plans f

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The State of Digital Transformation

This report documents the constantly evolving enterprise of digital transformation. As disruptive technologies and their impact on organisations and markets continue to progress, this report aims to capture the shifts and trends that are shaping modern di

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The Workforce View in Europe 2019

This report brings readers the latest insights and trends which are impacting employees across the continent. These findings provide a unique opportunity to learn about the changing attitudes of Europe's workforce.

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