Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
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Supporting CCA's vision to achieve industry-wide excellence in customer service
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
A realisation dawned through the pandemic that what we might have described before as 'regular' jobs became critical and we've publicly recognised those who have helped keep food on our tables, cared for our loved ones ...
As summer ends one of the biggest talking points about the current pandemic is the inconsistencies arising from the various rules, as we emerge from lockdown.
With summer coming to an end, I thought it would be good to take a nostalgic look back to 2017, a time when we thought nothing of international travel, meeting new people, and experiencing new things.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Sometimes nothing happens for decades and sometimes a decade happens in a weekâ?T is a quote I came across last week whilst on my staycation in St Andrews, Fife.
What does the data tell us about homeworking?
Empower Your Virtual Employees and Unlock Your Team's Potential
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
How can we stay positive during periods of uncertainty?
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
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