Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
2020 saw massive challenges for the UK financial services sector, including banking. Paul Garbutt explains the top ten themes to focus on in the journey to recovery.
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Joined by 2021 Winners Camelot Lotteries
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
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Catch up on our latest webinar with RingCentral
Hybrid Working in the Call Centre
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Welcome to your stressless service resource centre
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
What you need to do and how you can get there
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