The CCA Global VIP lunch celebrates and recognises organisations that have achieved CCA Global Accreditation for Customer Experience©, marking a significant milestone in their journey towards excellence in customer service.
CCA Global Accreditation provides independent review and benchmark of more than 40 business areas, including strategy, business policy, customer focus, employee engagement, corporate security, risk management, business performance and more.
Accreditation is an important demonstration of an organisation's commitment and accountability to customers and reinforces employee commitment to their role and responsibilities. As a seal of quality, it demonstrates consistency, competence and integrity.
CCA Global Accreditation identifies opportunities to raise the bar, improve the customer experience and show colleagues and customers alike that you are committed to industry standards.
Organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© as a fundamental part of their core operating model.
CCA Global Standard Achievement Awards are presented throughout an organisation’s accreditation journey. The Bronze Award recognises 5+ years of continuous assessment and accreditation; The Silver Award for 10+ years and finally the Gold Award recognising 15+ years.
CCA Accreditation Award Silver Capita Experience
CCA Accreditation Award Bronze Legal & General Retail
CCA Accreditation Award Bronze Police Scotland
CCA Accreditation Award Bronze SGN
CCA Accreditation Award Bronze Skipton Building Society
CCA Accreditation Award Gold Capita Customer Solutions
CCA Accreditation Award Gold DVLA
CCA Accreditation Award Gold Legal & General PRT
CCA Accreditation Award Platinum Capita BBC
Consistency in approach in responding to customers regardless of geographic location
Raises the profile of customer-facing teams across the business
Demonstrates commitment to customer experience from the Board to front-line teams
Facilitates continuous improvement within the organisation
Demonstrates commitment to achieving industry standards
Pride and achievement for teams and individuals in high quality service delivery
Supports improved complaint handling and other process improvements
Identifies key business strengths and industry-leading practices
Find out what's happening with CCA Global Standard©
The CCA Global VIP lunch celebrates and recognises organisations that have achieved CCA Global Accreditation for Customer Experience©, marking a significant milestone in their journey towards excellence in customer service.
In an era where customer experience is paramount, Coventry Building Society sets benchmarks for excellence that inspire and resonate throughout the financial services industry.
Menzies Distribution, a stalwart in the UK logistics landscape since 1833, proudly announces its 13th consecutive year achieving CCA Global Accreditation for Customer Experience©. This milestone is a testament to Menzies' unwavering commitment to excelle
With a decade-long commitment to CCA Global Accreditation for Customer Experience© since 2010, EQ has not only positioned themselves as a major player in the industry but has also earned well-deserved accolades for their dedication to excellence.
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