More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Save the date! Secure your place now for the latest CCA Leaders' Summit
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
In this session we're joined by Emma Krygier from FCA who will be explaining the key considerations on the upcoming Consumer Duty regulation.
Exploring Robotic Process Automation (RPA)
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
Fight fraud, not customers: A conversation on securing contact centres with CCA Global & Smartnumbers
CCA members have the opportunity to join this event for free!
Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Sign up for this virtual certificated course on 24 May 2023
Building a team for success
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Working together to support industry-wide excellence in customer service & experience
Dealing with customer complaints is a fine art and an effective complaint handling policy can be the difference between losing customers for good and winning back their goodwill.
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