Resources
Spill the Beans - Navigating the Challenges of a Hybrid Workforce
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
The forum offers an open platform for leaders across industries to exchange ideas, share challenges, and explore strategies to navigate the evolving landscape of customer service technology.
As hybrid work models have become the norm, organisations continue to grapple with optimising productivity, fostering team cohesion, and supporting employee well-being in a blended work environment. This session provided a platform for sharing experiences, insights, and best practices for navigating this new landscape.
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