Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.

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What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.

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ESB Networks first achieved CCA Global Accreditation for Customer Experience© in 2007 - a prestigious benchmark that underscores its commitment to best-in-class customer care.

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In a world where competitive advantage based on products, and even operational efficiencies,, has eroded, businesses look at customer engagement as the only true differentiator.

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At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.

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With International Women's Day approaching, the latest CCA Women in Leadership Forum provided a timely and thought-provoking discussion on imposter syndrome, its impact on women in leadership, and strategies to build confidence and authenticity.

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NHSBSA has been at the forefront of delivering exceptional customer experience and business services across the UK's health and social care system. Since achieving CCA Global Accreditation for Customer Experience© in 2019, NHSBSA has continually demonstr

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NHSBSA's Learning and Development approach is designed to empower its workforce with the skills, knowledge, and resources needed to deliver outstanding service.

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CCA's newly formed Digital Transformation Forum brought together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience. The session set the stage for thought-provoking discussions, fostering col

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CCA's recently launched Digital Transformation Forum brings together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience.

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A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.

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CCA Global Accreditation for Learning & Developmentâ?<© is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service

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This session aims to shed light on topic of menopause and its impact on the workplace. We explore the challenges faced by individuals experiencing menopause in a professional setting and discuss strategies for creating a more supportive and inclusive work

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This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.

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CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.

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The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.

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CCA Global Discovery Workshops offer a practical, hands-on approach to help explore the CCA Global Accreditation process with confidence

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As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.

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This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra

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This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.

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