CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
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Latest news, insight & opinion from CCA
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Joined by 2021 Winners Camelot Lotteries
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Customer Service Software
Catch up on our latest webinar with RingCentral
Hybrid Working in the Call Centre
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
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A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK
Empower Your Virtual Employees and Unlock Your Team's Potential
Findings from CCA Visionaries on the challenges with digital transformation
Building better customer experience in a digital world
CTRL ALT DELETE - The Great Reset. The future of work to 2030.
llied Bakeries produce household brands such as Kingsmill, Burgen, Alliosn and Sunblest. They tell us what CCA Global Standard means to them and why accreditation is important
Steering your customer experience strategy into the future. Our new research highlights the reasons why organisations can no longer afford to ignore the impact of digital transformation.
This research project, in association with KCOM, focuses in on how we are adopting digital technologies to transform our customer contact experience. Areas of attention include: - The potential barriers preventing organisations from being more digitall
When designing compensation, it's critical to think of the total rewards package and its effects on the employee experience. This report from Gallup advises on how to build the best rewards package, and motivate your team while doing so - as well as tailo
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