It's always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
What's On
Latest news, insight & opinion from CCA
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2021 can be fou
CCA Future Scenarios is designed to help you make the right decisions for future service and CX propositions. Sign in below to access all sessions from 2021 so far.
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Today marks the beginning of Customer Service Week 2021 â?' a chance to recognise and celebrate the hard work and dedication of teams everywhere, committed to delivering for customers time and again.
Liberata announce that their customer services team have retained their CCA Global Standard V7 accreditation.
For the third consecutive year, Copart have achieved re-accreditation with CCA Global Standard, a globally recognised framework that assesses the reliability and effectiveness of customer service operations.
2020 saw massive challenges for the UK financial services sector, including banking. Paul Garbutt explains the top ten themes to focus on in the journey to recovery.
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Joined by 2021 Winners Camelot Lotteries
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
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A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK
Empower Your Virtual Employees and Unlock Your Team's Potential
Findings from CCA Visionaries on the challenges with digital transformation
Building better customer experience in a digital world
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