Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence.
CCA Global Accreditation provides independent review and benchmark of more than 40 business areas, including strategy, business policy, customer focus, employee engagement, corporate security, risk management, business performance and more.
Accreditation is an important demonstration of an organisation's commitment and accountability to customers and reinforces employee commitment to their role and responsibilities. As a seal of quality, it demonstrates consistency, competence and integrity.
CCA Global Accreditation identifies opportunities to raise the bar, improve the customer experience and show colleagues and customers alike that you are committed to industry standards.
Organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© as a fundamental part of their core operating model.
CCA Global Standard Achievement Awards are presented throughout an organisation’s accreditation journey. The Bronze Award recognises 5+ years of continuous assessment and accreditation; The Silver Award for 10+ years and finally the Gold Award recognising 15+ years.
Allwyn
ATOS
Barclays Wealth Management
Capita
Chelmer Housing Association
Coventry Building Society
DVLA
DVSA
EST Energy Savings Trust
Legal & General (2)
Legal & General
Menzies Distribution
NHS 24
Oxfordshire County Council
Police Scotland
Scottish Widows
SGN
The Co operative Bank
Together Money
Consistency in approach in responding to customers regardless of geographic location
Raises the profile of customer-facing teams across the business
Demonstrates commitment to customer experience from the Board to front-line teams
Facilitates continuous improvement within the organisation
Demonstrates commitment to achieving industry standards
Pride and achievement for teams and individuals in high quality service delivery
Supports improved complaint handling and other process improvements
Identifies key business strengths and industry-leading practices
Find out what's happening with CCA Global Standard©
Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence.
Fexco achieves CCA Global Accreditation for Customer Experience©, reaffirming their steadfast commitment to excellence and innovation in serving individuals and businesses worldwide. Fexco proudly earned its initial CCA Global Accreditation© in 2005.
CCA Global is proud to announce that One Vision Housing, part of the Sovini Group has once again achieved CCA Global Accreditation for Customer Experience©
Glory Global, a leading Japanese company specialising in cash handling technology, has achieved CCA Global Accreditation for Customer Experience© across its UK and Spanish customer experience centres since 2020.
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