Resources
Employee Engagement and Wellbeing - CCA Research Council Report
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
Introduction
This report, based on a survey of over 100 senior customer service professionals, examines employee recognition and engagement from both employer and employee perspectives within the CCA Global network. With increasing concerns around employee wellbeing, attraction, and retention, especially in a tight labour market, this research explores key drivers of employee experience, evolving attitudes toward benefits, and the impact of these changes on productivity and organisational performance.
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