Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
What's On
Latest news, insight & opinion from CCA
The Excellence Awards programme for 2020 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
Josh joined us for the CCA Summer Convention 2019 and shared a few personal thoughts for CCA members after his talk.
Orla and Carla share two top tips to consider when working in front line operations
An hour with Emma Bell teaching us the importance of building resilience to thrive through any crisis
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
Anne Marie Forsyth and Liz Barclay summarise the discussion from CCA's Advisory Board meeting held at the O2, London in April 2019.
Natalie Calvert shares insights on addressing the challenges of remote working, how to create a great remote working culture and how to adapt employee engagement
In this short video, CCA Accredited members explain why CCA Accreditation is important to them
A glimpse into what Joanne Mayer, Customer Operations Director, Co-op Bank means to her colleagues and what she brings to the organisation - a well deserved win.
What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?
A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.
llied Bakeries produce household brands such as Kingsmill, Burgen, Alliosn and Sunblest. They tell us what CCA Global Standard means to them and why accreditation is important
Staff are being asked to complete surveys to assess their readiness for a return to the workplace
The role of the team manager is under the spotlight with spans of control being reviewed as to whether things should change for home-based teams.
Is it time for an overhaul in thinking post-pandemic to make mission critical decisions with confidence?
Some organisations are exploring how to best respond to the hurdles encountered around high-risk activities such as financial crime, fraud etc.
Today's pandemic demands a resilience and a set of rules to thrive, rather than merely survive this period of uncertainty
Some members are looking to be more pro-active in guiding customers through their shift to digital, explaining and hand-holding them with the aim of reaping the benefits of this further down the line.
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