For over 30 years, CCA Global has worked with leading organisations to strengthen their capability, improve performance and deliver better customer outcomes.
30+ Years
Advancing customer excellence
Independent
Standards governed with integrity
Cross-sector
Trusted by leading organisations
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Grounded in evidence and experience
Setting the standards for customer excellence
Turning insight into better decisions
Progress through shared experience
Recognising those who raise the standard
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Put some oomph into your leadership at the CCA Women in Leadership Annual Summit & Awards 2026 on 11 November at The Midland Hotel, Manchester. Practical learning with Sally Earnshaw, candid industry discussion and the celebration of exceptional women and allies make this a day to strengthen your impact and connect with peers. Leaders, emerging talent and colleagues are welcome - you don't need to be shortlisted to attend. Member and non-member bookings are available.
Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.
Vulnerability, fraud, inclusion, bereavement, youth banking: six UK banking challenges share one root cause. See what it is and how banks are closing the gap.
Key takeaways from Firstsource's Financial Inclusion panel as UK banking leaders discuss debt stigma, the 2028 curriculum change, AI in bereavement support and more
Motor finance leaders must act now. A practical guide to navigating the £8bn FCA redress challenge with speed, compliance, and operational precision.
How do you measure up?
Explore StandardsUnderstand what's changing
Explore InsightsConnect with peers
Explore the CCA Global NetworkDevelop leadership capability
Discover CCA Global InspireRecognise excellence
Explore RecognitionGet the latest CCA Global research, perspectives and industry insight.
Official launch of the latest CCA Global Customer Excellence Accreditation. Hear directly from organisations using CCA standards and frameworks to identify gaps, strengthen performance and support continuous improvement. Through practical case studies, expert insight and an interactive diagnostic session, you will have the opportunity to consider where your organisation is performing well and where greater focus may be needed.
As part of the CCA Inspire: Leadership for a Changing World programme, this session focuses on helping leaders build trust, create clarity and lead high-performing teams through complexity and change.
A practical leadership development programme designed to help leaders understand their strengths, shape their own authentic leadership style and apply it with confidence every day. Across three interactive sessions, Inspire will focus on self-awareness, leadership impact and the everyday conversations and behaviours that build engaged, high-performing teams.
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