DVLA's achievements in customer experience and learning and development are a testament to its dedication to raising the bar in public service.

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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

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For those seeking guidance and care during challenging times, NHS 24 remains a trusted lifeline. This commitment to service excellence has once again been recognised, with NHS 24 achieving CCA Global Accreditation for Customer Experience© since their fir

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Together Money's commitment to customer experience is as innovative as it is impactful. At a time when financial products can often seem complex or inaccessible, Together Money strives to create a seamless, customer-first experience by understanding indiv

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Since achieving CCA Global Accreditation for Customer Experience© in 2011, Jigsaw has continuously demonstrated its commitment to delivering a high standard of service and meaningful impact.

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As customer needs and expectations evolve, so too must our approach to service delivery.

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The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and s

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This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.

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The Financial Conduct Authority (FCA) has once again demonstrated its commitment to best practice in customer experience by achieving CCA Global Accreditation for Customer Experience©.

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In this session we unveil the details of CCA's new membership programme for 2025

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In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.

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Liberata achieves the prestigious CCA Silver Award, marking 10 years of continuous assessment and accreditation, underscoring their dedication to continuous improvement and delivering exceptional service.

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Submission deadline officially extended to midnight, 15 November 2024.

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Places for People, a leading social enterprise, is celebrating its second consecutive year of achieving CCA Global Accreditation for Customer Experience©.

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Join this upcoming webinar on 25 October at 11am where we will unveil the details of CCA's new membership programme for 2025.

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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.

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We are delighted to announce that Serco has successfully achieved the prestigious CCA Global Accreditation for Customer Experience©, a milestone that reflects their unwavering commitment to delivering exceptional service and innovation.

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As many organisations shift their focus to values-based assessment centers for recruitment, we will explore together innovative approaches that prioritise inclusivity whilst also aligning with organisational values.

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SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva

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This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.

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