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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
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Catch up on the first CCA Women in Leadership session of 2024.
The latest CCA CEO Industry Council Forum session took place at the Gherkin in London in association with partners HP Poly.
Remember when call centers were separate areas of your business with their own location, culture, and communication tools? Things sure have changed.
Hybrid work environments are complex. But the union of HP and Poly will simplify things with a complete ecosystem of communication, collaboration, productivity, security, and management solutions designed to be easy to provision, manage and support.
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
Poly audio and video solutions improve customer experience with clear communication everywhere your employees work.
3 Ways to Help CSRs Do Their Best Work
Contact centers face a hybrid work dilemma. Work-at-home agents feel disconnected from HQ, but no one wants to return to office. Yet the need for collaboration, training and support is greater than ever. Customer calls are getting more complex, and the fi
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CCA Industry Council's first in-person meeting for two and a half years takes place at the Poly Experience Centre, the Gherkin, London.
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Remember when call centers were separate areas of your business with their own location, culture, and communication tools?
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For you, your staff, and your customers.
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
Hybrid Working in the Call Centre
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
Welcome to the Poly Virtual Showcase!
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
Encorepro 720 + VVX 350
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