CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
New research launched today - The Futre of Work and Automation in CX
Why is it important to be part of a network of people who have similar aims and values to you?
How do we cope in such uncertain times?
CCA unveils the shortlist of finalist for 2019's Excellence Awards
Last week, Gas Networks Ireland hosted a highly successful Centre of Excellence session in Dublin, attended by a hosted of customer service professionals and facilitated by CCA Advisor Una McLoughlin.
Complaints management can feel like a perennial problem - but moving customers from complaints to advocacy is within our power
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