Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
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What's On
Latest news, insight & opinion from CCA
It's no coincidence that the most successful products and services are often associated with the strongest brands. In this white paper, we will look at how you too can create brand advocates who will walk through a brick wall for your company by creating
Access the Exec Summary from CCA Leaders' Summit hosted on 17 September in Manchester. The Leaders' Summit is a series of one-day conferences hosted throughout the UK bringing together thought leaders, experts, and practitioners. These conferences raise a
Dealing with fraud in banking contact centres
Cross-collaboration, data and emerging tech
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and conversational AI-readiness in just three steps
The Big Trends
The dismal state of AX
8 Best Practices For Success
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UKâ?Ts largest banks - operates.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UK's largest banks - operates.
Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
Since taking over as the operator of the National Lottery in February 2024, Allwyn UK has embraced the power of digital transformation to enhance the lottery experience for millions of players.
As many organisations focus more on skills-based recruitment and with the average skill lifespan lasting c2.5 years, how can we ensure customer service colleagues develop and maintain the skills required for the future?
Oxfordshire County Council is transforming how they serve the community by reducing complaints and enhancing customer experiences. The shift towards digital and online service provision, with the integration of AI, represents a forward-thinking approach t
Recording now available!
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
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