At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
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Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
CCA Women in Leadership Network - Navigating Imposter Syndrome and Embracing Authentic Leadership
CCA PARTNERSWith International Women's Day approaching, the latest CCA Women in Leadership Forum provided a timely and thought-provoking discussion on imposter syndrome, its impact on women in leadership, and strategies to build confidence and authenticity.
NHSBSA has been at the forefront of delivering exceptional customer experience and business services across the UK's health and social care system. Since achieving CCA Global Accreditation for Customer Experience© in 2019, NHSBSA has continually demonstr
NHSBSA's Learning and Development approach is designed to empower its workforce with the skills, knowledge, and resources needed to deliver outstanding service.
CCA's newly formed Digital Transformation Forum brought together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience. The session set the stage for thought-provoking discussions, fostering col
CCA's recently launched Digital Transformation Forum brings together industry leaders to explore the evolving landscape of digital transformation, AI adoption, and customer experience.
A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
Recognise your team with CCA Professional Certificates through Learning & Development Accreditation©
CCA Global Accreditation for Learning & Development�?<© is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service
This session aims to shed light on topic of menopause and its impact on the workplace. We explore the challenges faced by individuals experiencing menopause in a professional setting and discuss strategies for creating a more supportive and inclusive work
This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
CCA Global Discovery Workshops offer a practical, hands-on approach to help explore the CCA Global Accreditation process with confidence
As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.
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This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
We are delighted to congratulate Fexco on their remarkable achievement in maintaining CCA Global Accreditation for Customer Experience© since 2005. This milestone highlights their unwavering dedication to delivering exceptional service and their commitme
Catch up on this insightful discussion on Vulnerability and Consumer Duty, reflecting on the significant changes since the Consumer Duty regulation came into force over a year ago.
Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.
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This latest CCA Real Voices vlog features Anne Marie Forsyth, Executive Chair of CCA Global, and Spencer Brooks, Group MD and Co-Founder of The Knowledge Group (tkg). Anne Marie and Spencer explore how the BPO and outsourcing sector is evolving, addre