Is your firm actively making vulnerable customers' lives worse?
Insider News
News & views from industry partners and suppliers
How can companies improve the way they recognise, record and respond to vulnerable customers in the face of looming global financial hardship?
Embedding an award-winning vulnerability strategy supporting colleagues to support customers
CCA PARTNERSIn this session, we hear from the award-winning team at Scottish Widows who won the CCA Excellence Award for Best Vulnerability Strategy 2021. Described by the judging panel as, 'clear passion coming through about helping vulnerable customers and adjustin
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Customer Service Software
Hybrid Working in the Call Centre
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Welcome to your stressless service resource centre
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
CCA PARTNERSIf Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
Knowledge Management for The Age of Mobile, Social and Multichannel Customer Experiences
CCA PARTNERSWhat you need to do and how you can get there
A Seven Step Roadmap for Success
How British Gas Leveraged Quadient Customer Journey Mapping to Evolve from an Energy Business to a Services Provider
CCA PARTNERSTransforming utilities for the 21st Century
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