What leaders need to know
Insider News
News & views from industry partners and suppliers
Picture this: you're scrolling through a social media app on your phone while half-browsing Netflix for something to watch on your TV and doing your taxes on your computer. Then, someone tries calling you.
Is in-person time in the office with colleagues still valuable?
REPORT: Finding the Perfect Match - Attract and Keep the Right Talent for Future Success
CCA PARTNERSThis new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and
HGS today announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations.
HGS and Engage Hub join forces to enhance and differentiate customer experience (CX) across multiple sectors in the UK
Solve it with 3 strategies
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
Webhelp announces appointment of Samantha Williams as MD, Client Solutions
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Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.
3 guiding principles for insurance data journeys
In this virtual session, we'll share and discuss new research and benchmarking results from CCA's recent thought leadership programme on 'Attracting and Retaining the Right Talent for Future Success.'
In the contact centre, time is money - and every second of time is reduced is money saved for the organisation and a smoother experience for the customer.
The State of Customer Engagement Report 2022 reveals that digital customer engagement has made a significant impact - increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double thei
Poly audio and video solutions improve customer experience with clear communication everywhere your employees work.
Learn how The Share Centre demonstrated a massive 285% increase in productivity and reduced time to audit using the EvaluAgent platform.
A guide to unlocking the benefits of AI and the cloud with future-proof solutions that protect your current investments
Meet four banking leaders disrupting fraud with Nuance technologies
How retailers can use AI to empower their agents and create standout CX
Inspiration and motivation for UK public sector organisations, and the optimistic realists driving them forward
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