Millenials or Bust
Insider News
News & views from industry partners and suppliers
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
Knowledge Management for The Age of Mobile, Social and Multichannel Customer Experiences
CCA PARTNERSWhat you need to do and how you can get there
A Seven Step Roadmap for Success
How British Gas Leveraged Quadient Customer Journey Mapping to Evolve from an Energy Business to a Services Provider
CCA PARTNERSTransforming utilities for the 21st Century
Get free 30-day access to the Leaderboard, courtesy of Quadient.
The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
Why Managing Customer Expectations will be Critical to the Success of the Automotive Industry
CCA PARTNERSClare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Exploring the art of the possible
AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
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