In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
Fight fraud, not customers: A conversation on securing contact centres with CCA Global & Smartnumbers
CCA members have the opportunity to join this event for free!
Share your views in this new piece of research!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Building a team for success
These insights can equip leaders - organisationally and globally - to make purposeful decisions based on how employees are truly feeling
Find out how you can adapt to meet these new challenges
Acquiring new customers is a crucial part of running a business. But equally important (and more lucrative) is retaining existing customers.
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
Share your views in this new piece of research
New Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
Get strength-based development insights that make a difference
Customers come to your business for your products or services, but it takes more than a great product to nurture relationships and keep them coming back. And since customer service is a crucial part of retaining customers and fostering loyalty, every inte
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