Remember when call centers were separate areas of your business with their own location, culture, and communication tools?
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Insider News
News & views from industry partners and suppliers
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For you, your staff, and your customers.
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
Hear from accomplished digital experts and examples of leading brands who have delivered smart digital options for customers without the daunting prospect of implementing a full digital rethink.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
Webinar replay from Sabio
The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?
The Ultimate Guide to Customer Experience
How our call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel.
For Allianz Direct, transforming operations to make insurance products and services as easy and intuitive as possible for its customers across Europe is critical.
How HomeServe UK worked with Sabio to deploy one of the most advanced conversational AI implementations to support its core claims processes
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud's Contact Centre AI to uncover reasons for calls into the contact centre. By capturing customers intents and categorising the reasons for calling, y
Twilio Flex represents a new approach to enterprise cloud software. The Twilio model of the programmable contact center platform allows web developers and partners to build, deploy, and test contact center solutions that fit within existing systems withou
Unlock innovation and boost customer experience ...using APIs as your master key
During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes
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