This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.
Generative AI represents the largest evolution in technology in recent memory. AI generated content will usher in unprecedented leaps in productivity. What should enterprise professionals do now? Plan for a rapidly evolving CX technology and skills landscape over the next few years.
These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.
Join this thought-provoking, intimate roundtable discussion, where senior leaders from Central Government will explore how digital technology can transform government services for the future.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
This CCA certificated course is designed to equip customer service advisors and team managers to handle interactions from abusive and difficult customers.
Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.
An engaging virtual programme for inspiring team leaders CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
This closed, confidential forum is for businesses that outsource all or part of their service operation currently, or that are considering doing so in the future
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