THIS WEEK WE’LL BE DISCCUSING - WhatsApp
WhatsApp is a fascinating channel for customer service, customers repeatedly show appetite to use this as a faster way of raising quick queries, or starting longer processes but the platform has some limitations that make it more challenging for the contact centre. If done right WhatsApp can unlock easy communication with a different demographic while offering a cost-effective and speedy resolution.
Key areas for discussion on this topic include –
- Managing the 24 hour time limit on responses
- Translating complex processes to a channel which demands quick and ideally simple responses
- Empowering agents to adjust their tone to suit the channel
Coffee Club sessions are simply an informal chat over a cup of coffee exclusively for Platinum and Accredited members. We very much look forward to seeing you there with your coffee, tea or other refreshment of your choice!
Please use the above link to register your interest in particpating.