A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
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for customer service and CX leaders
For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
Through thought leadership, industry insights, and innovation, we help organisations navigate emerging challenges - leveraging AI, enhancing employee engagement, and building customer trust. We connect customer service and contact centre leaders, providing a platform for knowledge sharing, benchmarking, and best practice development.
More than just a resource, CCA Global is a dynamic hub where professionals come together to shape the future of customer interactions, ensuring businesses remain competitive, people-focused, and ahead of industry trends.
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A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
CCA Global Accreditation for Learning & Developmentâ?< is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
CCA Global Discovery Workshops offer a practical, hands-on approach to help explore the CCA Global Accreditation process with confidence
As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.
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We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
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