In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
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The Financial Conduct Authority (FCA) has once again demonstrated its commitment to best practice in customer experience by achieving CCA Global Accreditation for Customer Experience©.
In this session we unveil the details of CCA's new membership programme for 2025
In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
Liberata achieves the prestigious CCA Silver Award, marking 10 years of continuous assessment and accreditation, underscoring their dedication to continuous improvement and delivering exceptional service.
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Submission deadline officially extended to midnight, 15 November 2024.
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Join this upcoming webinar on 25 October at 11am where we will unveil the details of CCA's new membership programme for 2025.
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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.
We are delighted to announce that Serco has successfully achieved the prestigious CCA Global Accreditation for Customer Experience©, a milestone that reflects their unwavering commitment to delivering exceptional service and innovation.
As many organisations shift their focus to values-based assessment centers for recruitment, we will explore together innovative approaches that prioritise inclusivity whilst also aligning with organisational values.
SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
It's no coincidence that the most successful products and services are often associated with the strongest brands. In this white paper, we will look at how you too can create brand advocates who will walk through a brick wall for your company by creating
Access the Exec Summary from CCA Leaders' Summit hosted on 17 September in Manchester. The Leaders' Summit is a series of one-day conferences hosted throughout the UK bringing together thought leaders, experts, and practitioners. These conferences raise a
Since taking over as the operator of the National Lottery in February 2024, Allwyn UK has embraced the power of digital transformation to enhance the lottery experience for millions of players.
As many organisations focus more on skills-based recruitment and with the average skill lifespan lasting c2.5 years, how can we ensure customer service colleagues develop and maintain the skills required for the future?
Oxfordshire County Council is transforming how they serve the community by reducing complaints and enhancing customer experiences. The shift towards digital and online service provision, with the integration of AI, represents a forward-thinking approach t
Recording now available!
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, the CCA Global Accreditation for Learning and Development© is now available.
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