CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
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What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UKâ?Ts largest banks - operates.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UK's largest banks - operates.
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Balancing the Colleague Experience with the Customer Experience - Thought Leadership with NatWest
CCA PARTNERSIn today's AI-driven and automated world, contact centre agents face increasingly complex demands, even as organisations strive to enhance operational efficiencies and drive down costs.
Gone are the days when contact center agents are 'optimized.' Now, it's all about what we can do to make them 'engaged' - and rightly so.
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