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Latest Articles
  • Leading with Purpose: Places for People sets the standard for Customer Experience Excellence18 September 2025
  • CCA Summer Reading27 August 2025
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  • Tailoring Inductions for Part-Time Employees - September's Best Practice Forum02 September 2025
  • Spill the Beans - Beyond the Tick-Box: Shifting to Outcome-Focused Assurance21 July 2025
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  • Driving Customer Satisfaction Through Meaningful Conversations - July's Best Practice Forum01 July 2025
  • Spill the beans - Channel Shifting Customers to Online Services27 June 2025

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  • Leading with Purpose: Places for People sets the standard for Customer Experience Excellence18/09/2025
  • CCA Summer Reading27/08/2025
  • CCA Rewind20/08/2025
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