CCA CEO Anne Marie Forsyth is a keynote speaker at Oracle’s Citizen’s Awareness Management event taking place in London on 14 March.
Drawing on examples and lessons learnt by CCA members throughout the UK, Anne Marie will demonstrate that citizen engagement and experience can be greatly enhanced through a combination of people, process and technological change. These changes need not be a "big bang" approach but can be an agile, iterative approach with the citizen at the heart of the initiative. In doing so, Government can engage with citizens proactively and provide "journeys" that enhance the reputation of the department creating citizen advocacy.
This event will suit those challenged with defining and realising Citizen engagement and bringing about transformation in Government.