Delivering Customer Service Excellence

Central London

ABTA’s Customer Service Excellence conference is tailored for the travel industry and explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.

Anne Marie Forsyth, CCA Chief Executive, will be moderating this practical one-day conference. Supported by CCA, it is tailored for those working in travel, including large, medium and small firms. It will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.

To register click here.

Contact information

Sophie Connors


Central London