CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

Leading people in a digital, social, mobile world

Leading people in a digital, social, mobile world

Following the success of CCA Convention 2016, we are continuing the agenda with our newly launched London Convention 2017!



Upcoming Events

Customer Engagement Without Boundaries

In this webinar, experts from Aspect will demonstrate how you can develop your organisation to deliver a complete customer engagement centre in the cloud.

HR Forum

This forum is for colleagues responsible for training, HR, colleague welfare, learning and personal development.

Whose experience is it anyway?

Hosted by Skipton Building Society, this session will explore the latest thinking and capabilities around customer experience including digitising customer service along with critical considerations for your digital customer experience planning.

3 Secrets to Building High Performing, Connected Sales and Service Teams

Join this webinar to learn 3 secrets of the highest performing Service and Sales Teams, and customer case studies outlining how to: Increase CSAT by 35% Increase Sales Win Rate by 26% Increase Productivity by 28%

CCA Convention

CCA Annual Convention takes place on 15th and 16th November 2017. Register your interest now to receive more information.

Development Programmes to Support Talented Front-line Advisors and Front-line Managers

Accredited by CCA, these two new programmes will offer both front-line advisors and front-line team managers the opportunity to develop and hone their skills and talent to support your customer service ambitions.