Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

Leading people in a digital, social, mobile world

Leading people in a digital, social, mobile world

Following the success of CCA Convention 2016, we are continuing the agenda with our newly launched London Convention 2017!

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Upcoming Events

BPO Users Forum

Leverage better partnerships and define win-win contracts in the BPO market-place. A forum focusing on the challenges and opportunities facing organisations that oursource all or part of their customer contact operations currently, or that are considering doing so in the future.

Leading people in a digital, social, mobile world

Following the success of CCA Convention 2016, we are continuing the agenda with our newly launched London Convention 2017!

Delivering Customer Service Excellence

Anne Marie Forsyth, CCA Chief Executive, will be moderating this practical one-day conference. Endorsed by CCA, it is tailored for those working in travel, including large, medium and small firms. It will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.

Why the Customer Engagement Centre is the Future

In this webinar, experts from Aspect will demonstrate how you can develop your organisation to deliver a complete customer engagement centre in the cloud.

CCA Convention

CCA Annual Convention takes place on 15th and 16th November 2017. Register your interest now to receive more information.