Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.


BPO Users Forum


Leverage better partnerships and define win-win contracts in the BPO market-place. A forum focusing on the challenges and opportunities facing organisations that oursource all or part of their customer contact operations currently, or that are considering doing so in the future.

Book your free place by emailing Sophie Connors
 - please note this event is not open to supplier or outsourcing organisations.

Further information/How to register

Please contact the event organisers for further information

Sophie Connors