Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.


Delivering Customer Service Excellence


ABTA’s Customer Service Excellence conference is tailored for the travel industry and explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.

Anne Marie Forsyth, CCA Chief Executive, will be moderating this practical one-day conference. Supported by CCA, it is tailored for those working in travel, including large, medium and small firms. It will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.

To register click here.

Further information/How to register

Please contact the event organisers for further information

Sophie Connors