Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.

09/03/2017 NB THIS EVENT HAS PASSED

Effortless Experience - 4 Steps to Low Effort Success - Convergys

WEBINAR

In just under 60% of cases customers feel they are putting MORE effort than companies to resolve an issue*.

Join CX expert and Convergys' Chief Scientist, Dr John Georgesen who will reveal 4 steps that lead to low-effort experiences for your customers.


Members register free here.

* Source: Ipsos Mori 

 

Further information/How to register

Please contact the event organisers for further information

Sophie Connors
01415649010