Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.

02/03/2017 NB THIS EVENT HAS PASSED

Customer Experience Journey Mapping

CCA GLOBAL, GLASGOW

FULLY BOOKED - Join the waiting list

Customer Experience Journey Mapping

2 March - morning & afternoon sessions at CCA, Glasgow 

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have. This interactive workshop, in association with Oracle will include: hands-on experience of mapping customer journeys; use of maps to diagnose customer experience issues and identify opportunities; designing experiences that meet your customer expectations and deliver business value.

To join the waiting list email sophie.connors@cca-global.com  Please note interested registrants should indicate whether a morning or afternoon session is required.

Further information/How to register

Please contact the event organisers for further information

Sophie Connors
01415649010