It is the most prestigious awards ceremony in the customer service and contact centre profession. The coveted awards highlight the achievements of individuals and companies throughout the industry, and bring together peers in mutual celebration.
Winning can positively impact reputation and morale across the team and wider organisation - that's why CCA Excellence Awards is the No. 1 aspirational programme for many organisations
Gala Dinner is open to all Convention delegates and shortlisted award entrants. If you’d like to book your place at the CCA Gala Dinner & Excellence Awards Ceremony, please contact us.
If you are interested in entering CCA Excellence Awards or require more information about the programme please contact the team.
23rd February CCA Excellence Awards Workshop (London)
23rd March CCA Excellence Awards Workshop (Glasgow)
16th June Deadline for all entries
w/c 21 August Excellence Awards Shortlist Announced
September - October Verification calls carried out with shortlisted candidates
15th & 16th November CCA Annual Convention (Hilton Glasgow)
16th November CCA Gala Dinner and Excellence Awards Ceremony (Hilton Glasgow)