Global Standard

CCA has more than 15 years' experience working with industry leaders to develop CCA Global Standard©.


CCA Global Standard© is an independent audit of your customer contact operation against industry developed and approved requirements.  Version 6 supports an enterprise-wide ownership of the customer, providing a platform for excellence in customer service. 


Since its introduction to the market in 2001, it has undergone a process of continuous review, gathering formal and informal feedback and comment from senior influential representatives from across industry. This independent evaluation ensures the requirements and guidelines reflect the latest customer focused approach being taken by industry leaders.


More than 1,000 individuals across 500+ organisations have contributed to this process. Engagement at this level is an endorsement of the importance industry places on creating and developing the best environment for the delivery of customer service excellence.

 

 

Quick intro

An independent audit of your customer contact operation against industry approved requirements.  CCA Global Standard© supports an enterprise-wide ownership of the customer, providing a platform for excellence in customer service.

More info

For more information on CCA Global Standard© please get in touch