DVLA's achievements in customer experience and learning and development are a testament to its dedication to raising the bar in public service.
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DVLA's achievements in customer experience and learning and development are a testament to its dedication to raising the bar in public service.
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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
For those seeking guidance and care during challenging times, NHS 24 remains a trusted lifeline. This commitment to service excellence has once again been recognised, with NHS 24 achieving CCA Global Accreditation for Customer Experience© since their fir
Together Money's commitment to customer experience is as innovative as it is impactful. At a time when financial products can often seem complex or inaccessible, Together Money strives to create a seamless, customer-first experience by understanding indiv
Since achieving CCA Global Accreditation for Customer Experience© in 2011, Jigsaw has continuously demonstrated its commitment to delivering a high standard of service and meaningful impact.
As customer needs and expectations evolve, so too must our approach to service delivery.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
The Financial Conduct Authority (FCA) has once again demonstrated its commitment to best practice in customer experience by achieving CCA Global Accreditation for Customer Experience©.
In this session we unveil the details of CCA's new membership programme for 2025
In this session we unveil the details of CCA's new membership programme for 2025. Find out how we can support you improve your customer service and CX proposition.
Liberata achieves the prestigious CCA Silver Award, marking 10 years of continuous assessment and accreditation, underscoring their dedication to continuous improvement and delivering exceptional service.
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Submission deadline officially extended to midnight, 15 November 2024.
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Join this upcoming webinar on 25 October at 11am where we will unveil the details of CCA's new membership programme for 2025.
We are delighted to announce that Serco has successfully achieved the prestigious CCA Global Accreditation for Customer Experience©, a milestone that reflects their unwavering commitment to delivering exceptional service and innovation.
SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
It's no coincidence that the most successful products and services are often associated with the strongest brands. In this white paper, we will look at how you too can create brand advocates who will walk through a brick wall for your company by creating
Access the Exec Summary from CCA Leaders' Summit hosted on 17 September in Manchester. The Leaders' Summit is a series of one-day conferences hosted throughout the UK bringing together thought leaders, experts, and practitioners. These conferences raise a
Dealing with fraud in banking contact centres
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